What is Managed IT Services and what's included?

Get an understanding of what it is and what's covered

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ABOUT US

ITGuru Systems Limited is a top managed IT service provider in technology solutions. Our service management platform provides organizations with a complete solutions to deliver 24x7 service desk, IT Service Management, IT Automation, Cybersecurity, and Digital Transformation. We deliver ServiceNow-As-A-Service at a fraction of the cost with seamless implementation and ongoing maintenance.

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BENEFITS OF OUTSOURCING IT

Reduced Expenses

You get to enjoy significant cost savings when you outsource to a country with lower production costs: a lower cost of living for employees, meaning lower salaries, as well as lower infrastructure and operational costs.

Access To Global Talent Pool

Outsourcing allows you to reach professionals that may be in short supply or unavailable locally.

Significant Time Savings

When you partner with an outsourcing vendor, you don’t have to advertise for, interview, select, and train new in-house employees, all of which can be very time-consuming.

Ability to Upscale Fast

You’ll be able to work with new clients and take on new projects without having to spend time on the processes described above.

Uninterrupted Flow

Your business will function round the clock thanks to the time difference between the in-house team and the outsourcing vendor’s team.

our SERVICES

Help Desk
On call remote help whenever you need it with guaranteed response times. Remote support ensure issues can be addressed quickly so there is little or no impact to productivity.
Security and Compliance
Your business depends on your IT Systems. We are confident that we are the only network services, computer support, or IT Consulting Business in East Africa that provides these benefits to your business.
Monitoring and Maintenance

A good MSP has monitoring tools to ensure consistent uptime. This keeps productivity at its peak, whilst ensuring no risk of financial loss due to systems being down.

Proactive Support
Regular assessment of hardware. This highlights which systems are due for replacement before they fail or result in unnecessary downtime. Network weaknesses should also be checked on a regular basis to ensure vulnerabilities are fixed before cybercriminals get a chance. By detecting issues at an early stage, disasters can be prevented.
Backup and Disaster Recovery
Data Loss can be devastating for any business, so in case of a disaster such as damage to premises or fatal system crash, you need to know your systems will be back up and operational as quickly as possible. All good managed IT Services should include disaster recovery processes, to ensure downtime is kept to a minimum and all data is safe.
Asset Management
Tracking of Equipment. This ensures you have access to up to date information on the age, specifications, installed applications, user details, and branch location of all devices.
Documentation
Detailed notes and diagrams of systems, network configurations, passwords, licensing, and guides for specific setups. This will ensure efficiency of ongoing support and maintenance, and ease of upgrades or enhancements when they are due. A good MSP shall grant access to this documentation upon request
Faster Response Times
Response times should be guaranteed, and clearly defined in the service level agreement.
User Management
Hassle free maintenance whenever its needed. This includes tasks such as setting up new users, removing old ones, permission changes and password management.
Account Management
Experts that are on your side and that can help you to implement and manage the best technologies to meet your business objectives. A good MSP will align your technology with your business, help you with business direction, give you regular updates on new products, and spot opportunities for process and system improvements.
Reporting
Full visibility of the health and status of your IT Systems, with detailed monthly reporting.

OUR PARTNERS

WHY CHOOSE US

Your business depends on your IT systems. We’re confident that we are the only network services, computer support, or IT consulting business in East Africa that provides these benefits to your business.

Quick Response

Emergency response time is four hours or less guaranteed. A live person will answer your call, or you can enter a service ticket yourself online with our streamlined service ticket system. We can log in to your PC or server remotely and resolve many issues immediately.

One Stop Shop

We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, website management, and maintenance renewals, and any other related technology needs.

Experienced

We hire only seasoned, professional technicians with at least 5-10 years experience and usually many more. We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology.

Business Savvy

We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.

No GEEK Speak

You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.

ProActive

Our service philosophy is proactive, not reactive. With state-of- the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.

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